Local Delivery
Yes! We have both Same Day and 1-3 Day Delivery options available. Same Day Delivery is $10 and all orders must be placed by noon to qualify for Same Day Delivery, all orders placed after noon will be delivered the next day. We also have 1-3 Day Delivery available, which is $10 on orders under $50 and free on all orders over $50.
Deliveries are available 7 days a week, excluding major holidays (New Year's Day, Easter, Thanksgiving, & Christmas)
Our deliveries typically arrive before 6pm.
Yes! Orders placed before 12pm will be on your doorstep by approximately 6pm. Same Day Delivery is always $10.
You do not have to be home, our courier will leave your items on your doorstep. If you are receiving frozen items, we recommend that someone is home in the evening to receive the delivery so that it does not unthaw.
Subscriptions
Almost all of our products are available for subscription for delivery or pickup. Simply find the product you like, select when you want to have it delivered or picked up, proceed to checkout, and you will be done!
Subscription deliveries will be Monday-Friday only. If your subscription happens to fall on a weekend, we will deliver it on the Friday beforehand.
Most subscriptions will auto charge in the mornings - between 7 am and 11 am (unless changed). If your delivery subscription falls on a weekend, we will charge on the previous Friday and deliver it that Friday.
No problem! We can always reset the schedule and put a subscription through early. Just give us a call or email us and we can get it done. Please note, special order subscriptions may need additional time to fulfill early.
Yes! We can do any interval that you need, even a certain amount of days.
There is no minimum for a pickup subscription. But delivery subscriptions will follow the same rules as a normal delivery: $10 delivery fee for orders under $50 and free shipping for orders over $50 for local customers.
Yes! All autoship subscriptions come with a 5% discount and all pickup subscriptions come with an 8% discount!
Store Pickup
Store pickup is free and there is no minimum order value.
All orders are prepared as quickly as possible, usually within 2 hours with the exception of special orders or out of stock items. You will receive a notification when your order is ready for pickup.
Returns
Money-back returns are available with the original receipt. We will accept items returned within 30 days of purchase. Items must be in original packaging (keep your dog food bags!) with any instructions or other materials that came with the item. We will not accept any item that shows any sign of wear.
Opened bags must have a barcode to be returned - so make sure to keep the bag! We will offer store credit for any unused portion of the bag of food that you are returning based on the percentage left in the bag.
Toys that are used/not in original packaging are not returnable. If the toy purchased has a guarantee to replace or refund, you must contact the toy manufacturer to receive your replacement or refund.
Grooming & Bathing Services
By AppointmentFull service dog grooming (including a haircut) varies by the dog's breed, weight and coat condition. Pricing starts at $65 and can go up to $130+. If you would like a quote on your dog's grooming cost, please contact us with your dog's breed and weight.
De-shedding treatments are a multi-step process to reduce your pet's shedding & take more time than our regular bath. We use a de-shedding shampoo and conditioner which soaks and loosens hair follicles, followed by high pressure drying and additional brushing. Let our trained staff de-shed your dog, and you'll be amazed at the decrease in shedding!
Please note, de-shedding does not include any trimming of the hair, but de-shedding shampoo upgrades can be added to any full-service grooming appointment.
To book online, visit our online booking website. First time clients can create an account and book an appointment, and existing clients can login to view, edit, or book future appointments.
Matted dogs will be shaved and must be booked with our professional groomers for the Haircut + Bath service.
Shaving of pets will dramatically change the pets' appearance and the hair will be very close to the skin. We will use all precaution during this process.
Because we treat the whole animal, we do not shave double or triple coated dogs. A dog’s double coat is part of his natural cooling system – each layer helps to keep the dog cool and protects from sun damage. The following breeds can be trimmed, but not shaved: Malamute, Akita, Corgi, Husky, Shepherd, Lab, Pomeranian, Pyrenees, Shiba Inu.
Appointment duration will vary based on the groomer and dog. Typically, our Bath + Nails service can last anywhere from 30 minutes to 2.5 hours, De-Shedding Bath + Nails can last 1 hour to 3 hours, and Full Service Haircut + Bath services may require your dog to be at the salon for 3 to 6 hours.
Walk-In Services
We offer dog nail trims & nail dremels, self-service pet wash, teeth brushing, paw pad trims, and ear cleaning by walk-in.
Cat nail trims & anal gland expression are also available by walk in but are performed by our professional groomers, so please call ahead to ensure staff is available for these services.
Walk-in services are performed on a first come, first served basis. Please visit one of our locations near you or call ahead to confirm availability.
All full-service grooming and bathing services that are performed by our staff will require an appointment. Please call ahead or book online for availability.
Walk-in services are available during normal business hours, but our facilities do close a half-hour prior to store closing.
Mon - Fri: 10am - 6:30pm
Saturday: 9am - 5:30pm
Sunday: 12pm - 5:30pm
Since walk-in services are available to all clients during normal business hours, our wait times may vary.
Self-wash includes all of our complimentary shampoos, conditioners, coat sprays, and scented after-bath sprays. We also supply all of the towels you need, and you'll have access to our high pressure blow dryers.
Don't see the answer to your question? Contact us!
Locations
Brookside
6201 Oak St
816-333-2275
Lee's Summit
817 NE Woods Chapel Rd
816-554-2284
Shawnee
12204 Shawnee Mission Pkwy
913-415-2300